Certifications

Quality Policy

THE St. Luke's Clinic Responding to the modernisation of health services, imposed by national and international standards, European standards and current legislation, it has decided to implement a Quality Management System in parallel EN 15224:2016& ISO 9001:2015.

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The Quality Management System of the Clinic covers according to ISO 9001-2015 Providing Nursing and Administrative Services in All Clinic Processes, Implementation of Clinical Studies and according to EN 15524-2016 Providing nursing and therapeutic services for the Intensive Care Unit, the Artificial Kidney Unit, the Pediatric Department and designed in accordance with the needs and aspirations of the clinic, as well as in accordance with Legal and Regulatory requirements.

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Satisfying and ensuring the trust and requirements of patients, their relatives and insurance providers, through the fulfillment of defined quality standards and conscientiousness and consistency are basic principles of the clinic. The general objective is to provide high standards of service, taking into account the achievements of development in the field of medicine. More specifically, the clinic aims to:

• the organization of the services provided in such a way as to ensure the greatest possible reliability of the results, as well as to create in the “Clients” a sense of security and confidence in the entire range of analyzes provided by the clinic,
• coordination and monitoring of all supporting actions of the clinic's operation, in order to maintain a high and reliable level of service,
• the continuous training and guidance of staff so that they are able to meet the demands of their work in accordance with the principles and specifications set by the Management and Quality System,
• the continuous improvement of the services provided and the overall functioning of the Quality System through regular monitoring of its effectiveness and suitability,
• the application of the most modern scientific methods
• the implementation of the clinical risk management process, including clinical risk management;
• respect for the particularities of patients and their personal data,
• respect for ethical values, ethics and ethics and quality characteristics and requirements in health care services and safety for all domestic and international patients and other clients and stakeholders;
• the continuous improvement of the Quality Management System and the operation of the clinic by the effective use of the following tools:
• Definition and review of quality objectives.
• Management Review.
• Internal Inspections.
• Corrective and Preventive Actions.
• Systematic analysis of data derived from Quality Records.

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To achieve the above objectives, all the necessary references have been made in the documentation of the Quality Management System. Through systematic planning, control of procedures and continuous improvement of all activities, the principles of the Clinic are fulfilled.

The Administration is committed to making available the infrastructure and equipment necessary for the implementation of its tasks. Each employee is responsible for the quality of his own work and it is imperative to contribute to the management of quality, product safety and the achievement of the set goals. It is for this reason that all employees, depending on their competencies, are informed about the Quality Management System and act demonstrably in accordance with the established rules.

Processes, flows and actions that do not guarantee the fulfillment of the objectives set are immediately interrupted by those responsible, cause analyses are carried out and the necessary improvement measures are defined. The policy is reviewed annually.

‍Thessaloniki, 01.09.2022

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Food Safety Policy

The Clinic “AGIOS LOUKAS” responding to the demands of modern business reality and aimingin providing high standards of quality of catering services, improving its organizational structure and internal communication, and ensuring the safety of meals provided to patients and customers of the canteen, decided to design and install a Product Safety System in accordance with the requirements of the International Standard ELOT IN ISO 22000:2005.

The clinic's Food Safety Management System (FDI) covers preparation, production and provision of meals for the feeding of the patients of the clinic as well as for the canteenand designed in accordance with the needs and objectives of the Clinic, in accordance with the Legal and Regulatory requirements of the current Greek and Community legislation.

Satisfaction and ensuring the trust of customers, through the fulfillment of defined quality standards and consistency in the provision of catering services, are fundamental principles of the Clinic. The overall objective is to provide patients and customers of the canteen with safe food and a consistent quality of service at every level. In particular, the clinic aims to:

• The continuous upgrading of the capacity of the departments involved in feeding, through training programmes, as well as the recruitment of qualified young workers.
• Continuous improvement of the Food Safety Management System (Food Safety Management System according to ISO 22000) and the operation of the Clinic using the following tools:
• Definition and review of product quality and safety objectives
• Management Review
• Internal Inspections
• Corrective and Preventive Actions
• Systematic analysis of data derived from Quality Records.
• Measurable goals of the Clinic to meet the above food safety policy are:
• Product returns or complaints from customers about the quality and safety of meals provided should not exceed 5% each year in total patients.
• All results of laboratory analyzes for our products must be within the limits defined by European and Greek legislation.
• Non-compliant products received from suppliers less than 5% of total receipts.

In addition, the philosophy and values of the Clinic include the avoidance of environmental burden, the prudent use of natural resources and the application of hygiene and safety rules.

To achieve the above objectives, all the necessary references have been made in the documentation of the Food Safety Management System. Through systematic planning, control of procedures and continuous improvement of all activities, the principles of the Clinic are fulfilled.

The Administration is committed to making available the infrastructure and equipment necessary for the implementation of its tasks. Each employee is responsible for the quality of his own work and it is imperative to contribute to the management of quality, product safety and the achievement of the set goals. For this reason, all employees, depending on their competencies, are informed about the Food Safety Management System and act demonstrably in accordance with the established rules.

Processes, flows and actions that do not guarantee the fulfillment of the objectives set are immediately interrupted by those responsible, cause analyses are carried out and the necessary improvement measures are defined.